Return Policy
Thank you for shopping with us. We want to ensure your satisfaction with our products. Please review our return policy below:
1. Returns:
- You may return items within [30 days] of receiving your order for a full refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Exchanges:
- If you wish to exchange an item, please contact us to initiate the process. We will provide instructions on returning the original item and processing the exchange.
3. Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within [60 days].
4. Shipping:
- Shipping costs for returning items are your responsibility unless the return is due to an error on our part. In the case of exchanges, we will cover the shipping costs for sending the new item to you.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.
6. How to Initiate a Return:
- To initiate a return, please contact our customer service at [your contact information] with your order number and details about the items you would like to return. We will guide you through the return process.
7. Refund Timeframe:
- The time it takes for the refund to be credited to your account may vary based on your payment method. Please allow [60 days] for the refund to reflect in your account.
8. Non-Returnable Items:
- Some items are non-returnable, including [list of non-returnable items].
9. Policy Changes:
- We reserve the right to modify this return policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
If you have any questions or concerns about our return policy, please contact us.